All ecommerce sites are the same, so it might seem, but there are substantial differences between site and site. The difference is the mental approach of the seller, i.e. the company that is interested in the online site and its management. Especially the large chains believe that the e-commerce site is an automatic way to grind orders, we do not think so, we are at the service of the customer and to do this it is necessary to give more information and establish and maintain human contact. for this reason in Mpc srl we have decided to work by creating thematic sites specializing in distinct product sectors.We are active on our sites with an online chat, we answer all calls without long waits, we recommend the product that best suits your needs because the person who will answer the chat, phone or your request for information is a true specialist in the field. Being a Specialist means having a wealth of experience, the Specialist is almost never wrong in advising you. we have set up a personal area where you can find all the information regarding your orders and you can interact to do targeted actions for your product purchased. By entering with your credentials that are "email and tax code or VAT number" used at registration you can interact with the after-sales service. WARRANTY All products published have 2 year warranty Italy. In some cases, warranty extensions authorised by the manufacturers are also available. Only in case of purchases with invoicing VAT number the warranty is 1 year. SHIPPINGWe ship throughout italy with 3 couriers among the most experienced and known in the field of deliveries. SDA for small packages, Bartolini for large or multicollar products, Fercam for small packages and large pallets.PAYMENTS Purchases in our stores are easy and safe. Payment methods are cash on delivery, credit card, Paypal, Anticipated Bank Transfer. WITHDRAWAL There are few recesses at our stores because the Specialist can help you in the best choice, but if you request a practice of withdrawal is activated in 12 hours.REFUSAL GOODS If you have a second thought and want to cancel your order immediately notify our shipping office that will inform you if the product has already started or if you can block the shipment.Attention the rejection of goods involves expenses that are composed of the cost of the first shipment the stock of the product the cost of product return administrative and logistical management from €30 based on the volume of products.REFUNDS The timing for refunds with credit cards are related to contracts between the customer and the Interbank Services, our company is responsible for giving mandate to refund in a short time. The costs of reimbursements depend on the method of payment. For credit card and paypal the customer is refunded in full, for bank transfers if the order is canceled by the merchant will be the full amount, while in case of cancellation or withdrawal of the customer will be subtracted from the amount the cost of bank charges. SAFETY MPCShop is a brand known among professional online stores. The brands we represent are not published at random, but chosen with care to recommend the best products on the market in Italy. PRIVACY your privacy is important to us and your data are only necessary for billing and marketing activities within the company.