Our commitment to customer service
Our commitment to customer service at Mpcshop
Every customer should expect good service from MPC.
That`s why we have a commitment to customer service to meet your expectations every time you interface with us. Every MPC employee you talk to is committed to these seven customer service principles.
That`s what you can expect:
1. We will advise you on the products and services that best suit your business and your needs
2. We will take all necessary time to explain the recommended solution and its price.
3. We will make sure that you clearly understand what you are buying.
4. We`ll let you know how long it will take to prepare and ship what you`re buying.
5. We will do our best to make you happy every time
6. We will reply to you within one working day
7. If we are unable to resolve your question the first time you call or email us, we will contact you again
8. In case of any problems our after-sales service is at your disposal to solve any event.